To obtain an Owner’s Manual or Installation Manual visit
the Tech Support section of our website. Tech Support Link
Most Superior fireplaces have serial number tags behind the control cover. Please view the link to our video tutorial on how to find the serial number of your product. Finding Your Product Serial Number Link
To obtain an Owner’s Manual or Installation Manual visit the Tech Support section of our website. Tech Support Link
A vent-free fireplace has no glass panel and uses inside air for combustion. Vent-free fireplaces are designed to burn clean and efficiently so there is no need to vent to the outside.
A direct-vent fireplace has a non-operable glass panel that seals the combustion chamber. It draws in outside air for combustion and then vents the exhaust back to the outside.
A vented (direct-vent) fireplace draws air for combustion from outside and then vents to the outside. A vent-free fireplace draws air from inside for combustion and is designed to burn clean and efficiently so there is no need for venting.
Please view the link to our video tutorial on how to properly light a pilot. How to Properly Light a Pilot Link
Most direct-vent fireplaces can be installed in a bedroom or bathroom. However they should not come in contact with water. Always obtain prior approval from the authority in your jurisdiction prior to installation. Vent-free fireplaces can NOT be installed in a bedroom or bathroom.
Most fireplaces can have a blower installed. Consult your manual. To obtain an Owner’s Manual or Installation Manual visit the Tech Support section of our website. Tech Support Link
Most of our gas fireplaces will work during a power outage. Consult your manual. To obtain an Owner’s Manual or Installation Manual visit the Tech Support section of our website. Tech Support Link
Comfort Flame recommends a qualified service technician inspect
and clean your fireplace once a year. If you need help finding a service technician visit the IHP Independent Service Center Locator
We do not recommend installing a TV above a fireplace. Temperatures can reach 200 degrees above the fireplace. Most TV’s will not withstand those temperatures.
Shut off the fireplace and gas supply. Leave the house immediately. Do not try to light the appliance. Do not touch any electric switch. Do not use any telephone in your house. Contact your local gas supplier from outside, or a neighbor’s house. If you cannot make contact with your gas supplier then dial 911.
Comfort Flame recommends a qualified service technician inspect your fireplace twice a year. If you need help finding a service technician visit the IHP Independent Service Center Locator
Your fireplace will perform better if it’s cleaned before each use. Consult your manual for tips. To obtain an Owner’s Manual or Installation Manual visit the Tech Support section of our website. Tech Support Link
Some of our wood fireplaces can have a gas log set installed. Please consult your manual to verify if your fireplace can have a gas log set installed. Processed solid fuel fire logs can also be used. Use only fire logs that are approved for use in a fireplace. Follow the fire log manufacturer’s recommendations and warnings.
Your fireplace is designed to work best when fueled with dry seasoned natural wood. Hardwoods are preferred to soft woods since the energy content of wood is relative to its density. Hardwoods will result in a longer burning fire and less frequent refueling. A moisture content of 15 to 20 percent is recommended.
Always check to ensure your flue damper is in the open position before lighting a fire (push flue damper handle forward and up). Is your fire too far forward? Move it towards the back of the grate with the poker. If smoking occurs an hour or two after lighting the fire, perhaps your well insulated house is too airtight and it is difficult for replacement air to enter and feed the fire. Open a window slightly, open doors to one or two rooms and see if this stops the smoking. Is a vent fan, exhaust hood or central heating/cooling system stealing combustion air from your fireplace? If their volume is enough, this can cause negative pressure and an unwanted down draft – smoking.
We do not recommend installing a TV above a fireplace. Temperatures can reach 200 degrees above the fireplace. Most TV’s will not withstand those temperatures. Smoke and ash can cause damage to the screen and inner components of the TV.
Some of our wood burning fireplaces can have vent-free logs installed. You need to consult your manual. To obtain an Owner’s Manual or Installation Manual visit the Tech Support section of our website. Tech Support Link
Please view the link to our video tutorial on how to properly light a pilot. How to Properly Light a Pilot Link
Comfort Flame recommends a qualified service technician inspect and clean your fireplace once a year. If you need help finding a service technician visit the IHP Independent Service Center Locator
Operating a log set where impurities in air exist may create odors. Cleaning supplies, cigarette smoke, candles, and air fresheners among others may mix with combustion air and create odors. These odors should dissipate over time.
Some of our wood burning fireplaces can have vent-free logs installed. You need to consult your manual. To obtain an Owner’s Manual or Installation Manual visit the Tech Support section of our website. Tech Support Link
Shut off the fireplace and gas supply. Leave the house immediately. Do not try to light the appliance. Do not touch any electric switch. Do not use any telephone in your house. Contact your local gas supplier from outside, or a neighbor’s house. If you cannot make contact with your gas supplier then dial 911.
Shut off the fireplace and gas supply. Leave the house immediately. Do not try to light the appliance. Do not touch any electric switch. Do not use any telephone in your house. Contact your local gas supplier from outside, or a neighbor’s house. If you cannot make contact with your gas supplier then dial 911.
If there is there a breeze or wind blowing it can cause negative pressure and an unwanted down draft and smoking. Consult your manual for tips. To obtain an Owner’s Manual or Installation Manual visit the Tech Support section of our website. Tech Support Link
Your fireplace will perform better if it’s cleaned before each use. Consult your manual for tips. To obtain an Owner’s Manual or Installation Manual visit the Tech Support section of our website. Tech Support Link
Comfort Flame recommends a qualified service technician inspect and clean your fireplace once a year. If you need help finding a service technician visit the IHP Independent Service Center Locator
Winterizing is not necessary.
Shut off the fireplace and gas supply. Leave the house immediately. Do not try to light the appliance. Do not touch any electric switch. Do not use any telephone in your house. Contact your local gas supplier from outside, or a neighbor’s house. If you cannot make contact with your gas supplier then dial 911.
Shut off the fireplace and gas supply. Leave the house immediately. Do not try to light the appliance. Do not touch any electric switch. Do not use any telephone in your house. Contact your local gas supplier from outside, or a neighbor’s house. If you cannot make contact with your gas supplier then dial 911.
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